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Shipping Policy

Thank you for visiting and shopping at www.trendypetszone.com. Below are the terms and conditions that constitute our Shipping Policy.

 

🚨 Shipping Notice

We currently only ship to addresses in the United States.
We do not ship internationally.

Please ensure your shipping address is accurate and complete at checkout.

 

📦 Shipment Processing Time

All orders are processed and shipped within 1–5 business days.
Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days.
If there is a significant delay, we will contact you via email or phone.

 

🚚 Estimated Delivery Time

7–15 business days (depending on location and carrier)

Please note that delivery times are estimates and not guaranteed.

 

⚠️ Potential Delivery Delays

Delivery may be delayed due to circumstances beyond our control, including but not limited to:

- Severe weather conditions
- Labor strikes
- Power outages
- Governmental actions
- Logistics disruptions or carrier delays

We are not responsible for delays caused by these factors.

💰 Shipping Fees

- A standard shipping fee of $6.99 applies to orders under $35
- Shipping costs are calculated at checkout

 

📍 Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information.

 

📬 Address Accuracy

Customers are responsible for providing accurate and complete shipping information.

TrendyPet’s Zone is not responsible for orders shipped to incorrect or incomplete addresses provided at checkout.

 

📦 Delivery Responsibility

Once a package is marked as delivered by the carrier, TrendyPet’s Zone is not responsible for lost, stolen, or misplaced packages.

 

At TrendyPet's Zone, we strive to ensure that you and your pet are satisfied with every purchase. Please review our return policy carefully before initiating a return request.

Return Window

The return period begins on the date the tracking shows the package as delivered.

Our return policy lasts 30 days from the date of delivery.

If more than 30 days have passed since delivery, we unfortunately cannot offer a refund or exchange.

 

Return Eligibility

To be eligible for a return:
- The item must be unused and unaltered
- The item must be in the same condition as received
- The item must be returned in its original packaging with all included components
- A valid proof of purchase is required

 

Items returned with signs of use, pet hair, odors, stains, damage, or missing packaging may be refused or subject to a restocking fee.

All returns must be approved by our support team before being sent back.

Unauthorized returns may not be accepted or refunded.

Please do not send your purchase back to the manufacturer.

 

Non-Returnable Items

Certain items are not eligible for return or refund, including:

- Items marked Final Sale
- Personalized or custom pet items
- Items showing pet hair, odor, washing, chewing, or signs of use
- Hazardous materials
- Flammable liquids or gases
- Gift cards
- Certain health and personal care items

For hygiene and safety reasons, pet products that have been used by animals cannot be restocked or resold.

 

Pet Product Testing Policy

Because pets may chew, scratch, or damage products during normal use, items that show signs of pet use — including chewing, scratching, pet hair, odor, stains, washing, or wear — are not eligible for return or refund unless the item arrived defective or damaged.

 

Return Policy Abuse Prevention

To maintain fair pricing and prevent refund abuse, TrendyPet's Zone reserves the right to refuse returns, refunds, or exchanges from customers who show patterns of excessive returns, misuse of products, or suspected abuse of our return policy.

Accounts with multiple refund requests, used pet items, or repeated order disputes may be restricted from future purchases or refunds at our discretion.

 

Partial Refunds (If Applicable)

Partial refunds may be granted at our discretion in the following situations:

- Items not in original condition
- Items damaged or missing parts not due to our error
- Returns requested outside the 30-day window (case-by-case)

 

Restocking Fees

Restocking fees may apply depending on the condition of the returned item:

- Opened but resellable items: 10% – 20%
- Electronics or high-risk items: 15% – 25%
- Damaged packaging or missing parts: up to 25%

Restocking fees will be deducted from the refund amount.

 

Refunds

Once your return is received and inspected:

- You will receive a confirmation email once your return has been received.
- We will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and issued to your original payment method within 3–7 business days. 

Original shipping costs are non-refundable.

Refunds will only be issued after the returned item has been received and inspected by our team.

Refunds may be denied if the returned item does not meet the conditions outlined in this policy.

 

Late or Missing Refunds

If you haven’t received your refund yet, please note that refunds may take 5–10 business days to appear in your account after being processed.

If your refund is delayed:

- Check your bank account again 
- Contact your credit card provider — refunds may take time to appear
- Contact your bank — processing times may vary

If you have completed these steps and still have not received your refund, please contact our support team for assistance.

 

Exchanges

We only replace items if they are defective, damaged, or incorrect.

If your item arrives damaged or defective, please contact us within 48 hours of delivery.

Claims submitted after this timeframe may not qualify for replacement.

Do not place a second order and request a refund for the original purchase. These exchanges will not be approved.

 

Gifts

If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the returned item.

Once the return is processed, a gift certificate will be issued.

If the item was not marked as a gift, the refund will be issued to the original purchaser.

 

Return Shipping

A return label may be provided after your return request is approved.

To request a return authorization:

Sign in to your TrendyPet’s Zone account:

https://account.trendypetszone.com

Or contact us:

Email: info@trendypetszone.com
Phone: +1 (518) 430-4449
Support: 24/7 Online

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

For items valued over $75, we recommend:

- Use a trackable shipping service to verify delivery
- Purchase shipping insurance to protect against loss or damage during transit

We cannot guarantee receipt of returned items without tracking information.

Returns received without prior authorization may not be accepted.

Returned items must include all original packaging, accessories, and documentation.

Returns must be shipped within 7 days of return authorization approval and include the provided return label.

 

Chargebacks & Payment Disputes

If a chargeback or payment dispute is filed without first contacting our support team, TrendyPet's Zone reserves the right to dispute the claim and provide evidence including:

- Order confirmation details
- Delivery tracking information
- Customer communication records
- This return policy

Accounts that file fraudulent chargebacks may be restricted from future purchases.

 

If you have any questions about returns or refunds, please contact our support team and we will be happy to assist you.