43.3" Black Cat Tree Modern Tower for Indoor Multilevel Play House with Large Condo Spacious Hammock Cozy Top Perch
43.3" Black Cat Tree Modern Tower for Indoor Multilevel Play House with Large Condo Spacious Hammock Cozy Top Perch
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Shipping Policy
Shipping Policy
Thank you for visiting and shopping at www.trendypetszone.com. Below are the terms and conditions that constitute our Shipping Policy.
Shipment Processing Time
All orders are processed within 1–2 business days.
Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional time for delivery during these periods. If there is a significant delay in the shipment of your order, we will contact you via email or phone.
Potential Delivery Delays
Delivery may be delayed due to circumstances beyond our control, including but not limited to:
Severe weather conditions
Labor strikes
Power outages
Governmental or provincial actions
Logistic shutdowns and disruptions
We are not responsible for delays caused by any of the above factors.
Shipping & Delivery Fees
A standard shipping fee of $6.99 applies to all orders under $35.
Final shipping charges will be calculated and displayed at checkout, once a shipping address has been entered and a shipping method has been selected.
Our Delivery Details
Shipping Time: 3–5 business days
Delivery Time: 5–15 business days (depending on location and carrier service)
Returns & Refunds Policy
Returns & Refunds Policy
At TrendyPet's Zone, our return policy is simple and customer-focused. Please review the terms below before initiating a return or refund request.
Return Window
Our return policy lasts 15 days from the date of purchase.
If 15 days have passed, unfortunately we cannot offer a refund or exchange.
Return Eligibility
To be eligible for a return:
The item must be unused and in the same condition that you received it.
It must be in the original packaging.
A receipt or proof of purchase is required.
Do not send your purchase back to the manufacturer.
If you don’t have a receipt, please contact Customer Service for assistance.
Non-Returnable Items
Several types of items are non-returnable, including:
Perishable goods (e.g., food, flowers)
Intimate or sanitary products
Hazardous materials
Flammable liquids or gases
Gift cards
Downloadable software products
Certain health and personal care items
Sales/Discounted items (final sale – cannot be refunded)
Partial Refunds (if applicable)
Partial refunds may be granted in these cases:
Books with obvious signs of use
Opened CDs, DVDs, VHS tapes, software, video games, or vinyl records
Items not in original condition, damaged, or missing parts not due to our error
Items returned after 15 days from purchase
Refunds (if applicable)
Once your return is received and inspected:
1. You will receive an email notification confirming receipt of your item.
2. We will notify you of the approval or rejection of your refund.
3. If approved, a refund will be processed and applied to your original payment method within a few business days.
> Note: A 3–6% processing fee will apply on all refunded items, including regular-priced items.
Late or Missing Refunds
If you haven’t received a refund yet:
1. Recheck your bank account.
2. Contact your credit card company — it may take some time before your refund is officially posted.
3. Contact your bank — processing time can vary.
If you've completed the steps above and still haven't received your refund, please contact us at:
📧 info@trendypetszone.com
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, contact us on the same day of purchase at: 📧 info@trendypetszone.com
We will update your order before shipping.
> Note: Do not make a second purchase and then request a refund. These types of exchanges will not be approved.
Gifts
If the item was marked as a gift and shipped directly to you:
You’ll receive a gift credit for the return’s value.
Once received, a gift certificate will be sent to you.
If the item wasn’t marked as a gift or was shipped to the gift giver:
The refund will be sent to the original purchaser, and they will be notified of the return.
Return Shipping
A return address will be provided after your return request is approved. To return an item, please contact us at:
📧 info@trendypetszone.com
You are responsible for return shipping costs.
Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If the item is valued over $75, we recommend:
Using a trackable shipping service
Purchasing shipping insurance
> We do not guarantee that we will receive your returned item without tracking.
CONCISE AND UTILITY: This 43.3 Inches wooden cat tree qualifies for the name of all-in-one activity center with the super large condo, spacious hammock, fully sisal covered scratching posts, top plush perch, broad platforms and fluffy pom-poms. While it won’t occupy too much space of your home with the length of 18.9in and width of 15.6in. Place it in your room, living room or balcony as you like.
REST WITH COMFORT: Still looking for a cozy house for your restless furry babies? Here is it. The super large condo plus an ultra-soft plush cushion would be a perfect spot for your kittens to enjoy a wonderful snoozing time. Rest the cute fuzzy head on thick raised rim of the top perch when watch bird fly out of window. Cuddle in the spacious hammock with DIA 13.8in makes them feel like in your warm arms, surrounded by sense of safety.
RELEASE WITH DELIGHT: Cats are born to love climbing, scratching and hunting. Step like platforms are easier and safer for your frisky cats to leap from bottom to top. Featuring the durable sisal wrapped scratching posts, their scratching urge could be fully satisfied. Lounge on the platform or in the hammock could also acquire endless joy of hunting by grasping and batting the fuzzy dangling ball and the extra spring ball.
STABLE AND SAFE: A sturdy cat tower offers a specialized secure zone for your kitty to stay and play even if you’re away for working. CARB-certified natural particle boards and strengthened base double assure the overall stability. Equipped with detachable anti-slip mats on each platform, safe in the knowledge that your cats could stroll around at ease in their castle.
BUY WITH CONFIDENCE: Comes with detailed instruction and necessary hardware pack, it’s easy to assemble. Your curious cats could soon enjoy exploring in it. We provide you not only the premium product, but also professional services both before and after purchase.
