Refund Policy

Returns & Refunds Policy

At TrendyPet's Zone, our return policy is simple and customer-focused. Please review the terms below before initiating a return or refund request.

Return Window

Our return policy lasts 30 days from the date of purchase.
If 30 days have passed, unfortunately we cannot offer a refund or exchange.

Return Eligibility

To be eligible for a return:

The item must be unused and in the same condition that you received it.

It must be in the original packaging.

A receipt or proof of purchase is required.

Do not send your purchase back to the manufacturer.
If you don’t have a receipt, please contact Customer Service for assistance.

Non-Returnable Items

Several types of items are non-returnable, including:

Perishable goods (e.g., food, flowers)

Intimate or sanitary products

Hazardous materials

Flammable liquids or gases

Gift cards

Downloadable software products

Certain health and personal care items

Sales/Discounted items (final sale – cannot be refunded)

 

Partial Refunds (if applicable)

Partial refunds may be granted in these cases:

Books with obvious signs of use

Opened CDs, DVDs, VHS tapes, software, video games, or vinyl records

Items not in original condition, damaged, or missing parts not due to our error

Items returned after 30 days from purchase

 

Refunds (if applicable)

Once your return is received and inspected:

1. You will receive an email notification confirming receipt of your item.

2. We will notify you of the approval or rejection of your refund.

3. If approved, a refund will be processed and applied to your original payment method within a few business days.

 

> Note: A 3–6% processing fee will apply on all refunded items, including regular-priced items.

 

Late or Missing Refunds

If you haven’t received a refund yet:

1. Recheck your bank account.

2. Contact your credit card company — it may take some time before your refund is officially posted.

3. Contact your bank — processing time can vary.

 

If you've completed the steps above and still haven't received your refund, please contact us at:

📧 Email: info@trendypetszone.com

📱 Phone: (518) 430-4449 (text messages only — this number does not receive calls)

🕒 Support Hours: 24/7 Online

Exchanges

We only replace items if they are defective or damaged.

If you need an exchange, contact us on the same day of purchase at: 📧 

📧 Email: info@trendypetszone.com

📱 Phone: (518) 430-4449 (text messages only — this number does not receive calls)

🕒 Support Hours: 24/7 Online

We will update your order before shipping.

> Note: Do not make a second purchase and then request a refund. These types of exchanges will not be approved.

 

Gifts

If the item was marked as a gift and shipped directly to you:

You’ll receive a gift credit for the return’s value.

Once received, a gift certificate will be sent to you.

If the item wasn’t marked as a gift or was shipped to the gift giver:

The refund will be sent to the original purchaser, and they will be notified of the return.

 

Return Shipping

A return address will be provided after your return request is approved. To return an item, please contact us at:

📧 Email: info@trendypetszone.com

📱 Phone: (518) 430-4449 (text messages only — this number does not receive calls)

🕒 Support Hours: 24/7 Online

You are responsible for return shipping costs.

Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

If the item is valued over $75, we recommend:

Using a trackable shipping service

Purchasing shipping insurance

> We do not guarantee that we will receive your returned item without tracking.